Welcome to Wig Care Shop’s FAQ section! We’re dedicated to making your beauty shopping experience as smooth and enjoyable as possible. Below you’ll find answers to our most common questions about products, shipping, payments, and more. Can’t find what you’re looking for? Our beauty experts are always happy to help at [email protected].
About Our Products
What types of beauty products does Wig Care Shop specialize in?
We specialize in premium beauty and hair care products with a focus on natural and protective styles. Our curated selection includes:
- Afro-natural hair products (AFRI-NAPTURALâ„¢ line)
- Braiding supplies (hair, tools, and accessories)
- Hair extensions and revitalizers
- Professional salon tools (including electronic equipment)
- Comprehensive beauty care (face, body, and eye products)
- Specialty items like adhesives and crochet braids
Are your products suitable for professional use?
Absolutely! Many of our professional-grade products like electronic salon tools, braiding supplies, and high-performance adhesives are specifically designed for stylists. Our products are trusted by salons worldwide for their quality and reliability.
Do you offer products for children and babies?
Yes! Our BABY & KIDS category features gentle, specially formulated products for young ones. These items are designed with delicate skin and hair in mind, making them perfect for your little beauty enthusiasts.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. We’ll send you instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to get your beauty products to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Information
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our secure payment gateway to ensure your financial information is protected.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to pay through PayPal for an additional layer of security if you prefer.
Why was my payment declined?
Payment declines can happen for several reasons: insufficient funds, incorrect card information entered, or your bank’s fraud protection measures. We recommend double-checking your information or contacting your bank if you’re certain the details are correct. You can also try an alternative payment method like PayPal.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options to suit your needs:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
- Free Shipping: Via EMS on orders over $50, delivered in 15-25 business days after dispatch
How long does order processing take?
Our beauty team works diligently to process all orders within 1-2 business days. During peak seasons or promotions, processing may take slightly longer. You’ll receive a confirmation email once your order ships with tracking information.
Do you ship internationally?
Yes! We proudly ship worldwide, bringing beauty to your doorstep wherever you are. However, some Asian regions and remote locations may not be serviceable. International orders may be subject to customs fees or import taxes, which are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey through our courier partners’ tracking systems (DHL, FedEx, or EMS depending on your chosen shipping method).
What if my order doesn’t arrive within the estimated timeframe?
While we make every effort to deliver within our estimated timeframes, occasional delays can happen with international shipping. If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number, and our beauty experts will investigate immediately.
Returns & Exchanges
What is your return policy?
We want you to love every product you purchase from us. If you’re not completely satisfied, you may return most unused, unopened items within 15 days of delivery for a refund or exchange. Some restrictions apply:
- Electronics must be returned in original packaging with all accessories
- Opened adhesives and personal care items cannot be returned for hygiene reasons
- Original shipping fees are non-refundable
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return within 15 days of delivery. We’ll provide return instructions and a return authorization number. Returns without authorization cannot be processed.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation once your refund has been processed.
What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience! Please contact us immediately at [email protected] with your order number and photos of the damaged/incorrect item(s). We’ll arrange for a replacement or refund as quickly as possible.
Still have questions? Our beauty experts are always here to help! Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).
Happy shopping from all of us at Wig Care Shop – where beauty meets care and quality!